As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products.

If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price.  All you need to do is notify us within 10 days of receipt of your FTD order.  You may call, come in person, or write to us.

We are happy to make any order changes you wish prior to your purchase being delivered or in the process of being delivered.

To make sure your requests are handled in a timely matter, please contact us by telephone only.

Once an order has been delivered or is in the process of being delivered, it cannot be cancelled or changed.

We make every effort to have in our inventory the products you want.  Unfortunately, it is not possible to have all products in all sizes and colors available at all times.

In the event we do not have an item available you have selected, we will substitute the requested item/s with something as similar as possible, unless otherwise instructed.  Your instructions to do otherwise can be posted in the "Notes for designer" box displayed on the "View Basket" web page.

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• American Express
• Discover
• Call In Payment

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority. 

We do not share customer information, including e-mail addresses. We may only disclose your information when you tell us to do so, to identify or contact you, to protect your rights or as required by law.